Refund policy
We are not required to provide a refund or replacement if you
change your mind.
But you can choose a refund or exchange if an item has a
major problem. This is when the item:
• has a problem that would have stopped someone from
buying the item if they had known about it or
• is unsafe or
• is significantly different from the sample or description or
• doesn’t do what we said it would, or what you asked
for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will
compensate you for any drop in value.
If the problem is not major, we will repair the item within
a reasonable time. If it is not repaired in a reasonable time
you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt.
1) If you wish to cancel your order:
you can request by email to us before we have dispatched the goods to you (please be aware if you have already paid for your order any non refundable fees charged to us by what ever credit provider you may have used to make this purchase will be deducted from your refund)
or
where goods have already been dispatched to you, by returning goods to us in accordance with clause 2, 3 and 4 below.
2) The costs of returning goods to us shall be borne by you.
3) Upon receipt of the goods we will give you a refund less any postage costs and credit provider fees charged to us for your purchase or an exchange credit as required.
4) You can not return goods in the following circumstances: -
a) in the event the product has been used.
b) to any products that we have made or customized specifically for you.
change your mind.
But you can choose a refund or exchange if an item has a
major problem. This is when the item:
• has a problem that would have stopped someone from
buying the item if they had known about it or
• is unsafe or
• is significantly different from the sample or description or
• doesn’t do what we said it would, or what you asked
for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will
compensate you for any drop in value.
If the problem is not major, we will repair the item within
a reasonable time. If it is not repaired in a reasonable time
you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt.
1) If you wish to cancel your order:
you can request by email to us before we have dispatched the goods to you (please be aware if you have already paid for your order any non refundable fees charged to us by what ever credit provider you may have used to make this purchase will be deducted from your refund)
or
where goods have already been dispatched to you, by returning goods to us in accordance with clause 2, 3 and 4 below.
2) The costs of returning goods to us shall be borne by you.
3) Upon receipt of the goods we will give you a refund less any postage costs and credit provider fees charged to us for your purchase or an exchange credit as required.
4) You can not return goods in the following circumstances: -
a) in the event the product has been used.
b) to any products that we have made or customized specifically for you.